ORDERING
How do I track my package?
Enjoy the ride every step of the way. After making your purchase, you will receive an email receipt and confirmation of your order. You can log-in to your account at any time to track your order. You will also receive an email when your order has shipped. That shipping receipt will also contain the tracking number with a link to track your order.
What if I do not receive my order?
After tracking your order at USPS.COM or UPS.COM and you have not received delivery confirmation yet, let us know and we will follow up to track the package from our end. If the order is confirmed delivered by UPSP or UPS you will need to contact your local carrier. Have It Tall is not responsible for the package after it has been confirmed delivered by USPS or UPS.
Can I ship to APO? FPO addresses?
haveittall.com offers U.S. Priority Mail service to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses. be sure to enter the APO or FPO information in the city field and the Armed Forces code in the State field of the shipping form.
What deals do you have going on?
Looking for a deal?
Sign up for the Have It Tall loyalty program and earn 5% back on all orders.
You can also visit our sale section and the mystery bundle options for the current assortment of fresh new markdowns, and for the most up to date deal offerings.
Do you offer gift cards?
We do! You can find the gift cards here. Your gift card will be emailed directly to your recipient within minutes after purchasing. There is no better way to send someone some instant joy. Perfect for a last-minute gifts!
What forms of Payment do you accept online?
Have It Tall accepts American Express, Visa, MasterCard, Discover, Pay Pal, Shop Pay and Apple Pay.
Do you sell wholesale?
We occasionally sell wholesale to printers, groups, clubs and other decorators. We do not sell Have It Tall branded merchandise for resale without decoration. Send your wholesale inquiry here
How do I make changes to an order?
We all change our mind sometimes. If you've submitted an order online that hasn't shipped yet and you wish to modify or cancel the order, please contact ushereso we can help.
SHIPPING
How long will it take for my order to ship?
Have It Tall brand items are shipped in 1 or 2 business days. Other brands that we carry can take up to 5 business days for us to ship as we may have to get inventory from other warehouses. We ship all of our website orders before fulfilling orders on other sales platforms.
How do you ship?
We ship by standard USPS or UPS Ground service depending on the size of the package. Shipping transit time ranges from 1 to 5 days.
How much is shipping?
The shipping charge is a flat 6.95. Have It Tall offers free shipping on all orders over $60
Do you ship internationally?
We only ship to addresses in the USA at this time.
For customers in Europe, you can place orders from our website in Europe here
PRODUCT
Where can I find fabric and materials information?
You’re detail oriented. We like that. Fabric and materials information can be found with the product descriptions on the individual product pages. If you need more detailed information on a specific item, please contact us here.
Where can I find the size charts?
Links to the size charts can be found on each product page near the top. Clicking on the link will open the size cart. If you do not see a size chart, it means we missed posting it. Let us know and we will give you 100 loyalty reward points for helping us keep current!
The item I want to purchase is out of stock. Can I order it and have it ship when its available again?
If the words “out of stock” or “sold out” appear next to the size selection of an item, the item is currently unavailable, and while we wish we had more to offer, there is no guarantee that product will be restocked.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
RETURNS AND EXCHANGES
What is your return policy?
Have It Tall has an easy 90 day return policy.
You may return the unused/unworn/unwashed item with tags still attached for any reason (final sales items excluded). When trying on a garment, make sure not to get any make-up, cologne or perfume on the garment. Any garments returned which are 1) not in new condition or 2) past the return window or 3)was a final sales item which is not returnable will be donated to charity and a credit will not be issued. Custom items and final sale items are not returnable. 90 days is measured from the date the order is placed to the day we receive the item(s) back.
Return to:
Have It Tall
1377 S. Santa Fe Ave., Unit F. Los Angeles, CA 90021
We recommend return by USPS as they are generally cheapest. Be sure to send with a tracking number to ensure delivery
Include the original invoice/packing slip to insure proper credit. We will issue a full refund, including any shipping you may have paid to deliver the shirt to you. If you prefer to exchange the item, please include a note letting us know what you would like in exchange. If we do not have the item in stock, we will issue a refund.
In the very rare case that we have sent an incorrect or damaged item, contact us at info@haveittall.com and send a photo of the item. We will make sure it is corrected to your satisfaction right away.